Prop Options HQ is located in Poole, Dorset on the South Coast of England.

Yes! At the very bottom of our website page there is an option for you to change the currency on our shop. This will display all prices, as well as your shop basket, in your chosen currency.

We aim to dispatch orders as quickly as possible. Please get in touch if you would like to add to your order and providing it hasn’t been dispatched, we will do our best to assist!

Good news! You can sign up to our email list to keep up to date with all the latest products, information and discounts from the world of Prop Options.

You can find lots of images and inspiration on our Instagram, Pinterest, LinkedIn, and Facebook pages. You can also find videos of our products on our TikTok and YouTube channel too. Be sure to follow us to see our products in action!

Our products are crafted using a range of premium, industry-approved materials including stainless steel, acrylic and sustainably sourced wood.

Many of our stands and separators are available in a range of powder-coated finishes such as champagne gold and gloss black. To achieve this, they go through a powder-coating process which applies a high quality, durable and food safe finish.

When caring for and cleaning your products, please use warm soapy water and wipe clean only. Abrasive cloths and detergents should not be used, and our products are not suitable for the dishwasher.

When using real cake tiers, we recommend using sufficient dowelling to support the weight of your separator and tiers.

Our products are sold without decor, lights or flowers, so you can tailor them to your own design. Fairy lights can be purchased from many local superstores or online from marketplaces such as Amazon or eBay.

Our stands and separators are made from premium materials and have been designed to be extremely durable, able to hold heavier multi-tiered cakes in excess of 30kg with ease. Individual weight limits are listed on each product page.

Of course! Please get in touch and we'll be happy to provide the measurements in cm for whichever product you're looking at.

Side Bar separators have a cantilever design with a degree of flexibility built in, allowing for manual adjustment to suit different cake weights. We recommend pulling the top plate upwards so it sits slightly higher than needed. Once the cake tier is placed on top, it will naturally settle into position. You can then make any final tweaks from there. For a full walkthrough, visit our YouTube channel where we have tutorials covering setup, tips and best practices.

Our enhanced Side Bar has been specifically developed to have a higher weight limit, making it suitable for multiple tiers. For example, our standard 866 has an advised weight limit of 3.5kg, whereas our enhanced 866 has an advised weight limit of 6kg.

If you need to cancel your order, please get in touch with us as soon as possible. Providing your order hasn't already been dispatched, we'll action the cancellation and process your refund straight away. Please allow 3–5 business days for the funds to return to your payment method.

While we aim to dispatch orders as quickly as possible, if you would like to expedite your order please get in touch with us prior to ordering and we will do our best to assist you.

Many of our products are available for same-day dispatch when ordered before 2pm (UK time). Products that are made to order typically take 3–5 business days to dispatch. Once your order is on its way, you'll receive a dispatch confirmation email with your tracking information.

We aim to dispatch orders as quickly as possible. Please get in touch if you would like to add to your order and providing it hasn’t been dispatched, we will do our best to assist!

Yes! To make sure you don’t miss our future promotions, be sure to sign up to our mailing list to be the first to receive them.

Sorry to hear that! Please note that unless otherwise stated, discount codes are only applicable to products at full price and cannot be combined with any other discounts or promotions, including PropBundles and discounted sets which already have savings of up to 25%. If your code still isn't working, please get in touch and let us know which items you're trying to purchase and we'll be happy to look into it for you.

We accept all major debit and credit cards, along with Apple Pay and PayPal. You can also purchase using services from Klarna and Clearpay.

To redeem your Gift card, please enter your unique code in the gift card/discount code box at checkout.

Yes! We're happy to discuss custom orders. Please get in touch with as much detail as possible — including sizing, finish and when you need it by — and we'll speak with our workshop team on your behalf. A rough sketch is always helpful too. You can also complete our custom project form here.

Yes, we do, although availability does depend on the product. There is a £10 hire fee, and the product is purchased in full upfront. Once it's returned to us in good condition within seven days, we'll refund 50% of the product price. Please get in touch with the product you have in mind and the date you need it for, and we'll check availability for you.

Prop Points are one of the benefits included in our loyalty program. You can earn Prop Points with every order and redeem these for money off future orders. You can sign up to our loyalty program by creating an account.

Thank you! You can leave a review by visiting the product page on our website. Alternatively, you can leave a review on Google here.

We'd love to hear from you! You can leave a Google review for us here. It only takes a minute and means a great deal to the whole team.

Your course is accessible via the link provided at the time of purchase. You can log in at any time at https://cakedesignbysavanna.systeme.io/en/login using the email address you used at checkout. If you've forgotten your password, you can reset it directly from the login page. Once logged in, your course will appear in your account area. If you have any trouble accessing it, please don't hesitate to get in touch.

The Cake Artist Finder links your profile to your previous purchases, and the final step is completed from inside your order rather than from the profile page itself. We've put together a short guide which walks you through exactly where to find this and how to add your products. You can view it here. Pages 3 and 4 cover the key step. If anything still doesn't look right after that, please get in touch and we'll be happy to help.

We take great care in ensuring our products are securely packaged and wherever possible, we use eco-friendly materials such as clean, recycled cardboard and brown paper packaging tape.

We always aim to use a reliable and fully tracked shipping service for our domestic and international customers where possible. Currently, we ship all parcels via Royal Mail or DHL Express! If you would like to upgrade your courier service, please get in touch with us for a personalised quote.

Find out more about shipping.

We have a growing catalogue of ready to send products running parallel to our handmade bespoke service. We do our utmost to ensure all products ready to send are despatched the same day,Monday to Friday when ordered before 2pm. After 2pm, your order will be despatched the next working day. 

Unless otherwise stated, handmade products are highlighted on the product page and generally are ready to despatch within 3-5 days - they will be sent via your chosen delivery service once made. For rush orders or special requirements, please contact us.

Find out more about shipping.

For UK orders we ship using Royal Mail Tracked 48 for standard delivery and Royal Mail Tracked 24 for express. For all international orders we ship using DHL Express.

We are pleased to offer free standard shipping on UK orders over £75* and free express shipping on UK orders over £125*.

For UK orders, standard delivery typically takes 2–4 business days and express delivery takes 1–2 business days. For customers in the US and Canada, delivery usually takes 2–3 business days. Other international destinations typically take between 2–7 business days. Please note that while we always dispatch via our expedited DHL Express service for international orders, we are unable to guarantee a specific delivery date.

We offer free UK standard delivery on orders over £75*. For orders under £75, a £3.95 P&P charge will be applied at checkout. UK orders over £125* benefit from free express delivery. Qualifying orders over £150 will be eligible for free courier delivery.

International postage varies depending on location and will be calculated at checkout. If you would like a tailored postage quote prior to purchase, please get in touch with us.

Yes! We offer a free Click and Collect service from Prop Options HQ by prior arrangement. Please select Click and Collect at checkout and we will be in touch when your order is ready for collection.

Yes, we do! We’re proud to send our products to customers around the globe.

Find out more about shipping.

International customers may be subject to import taxes/customs duties in line with local government guidelines. I’m afraid these charges are beyond our control and it is the purchasers responsibility to settle any taxes with their local authority. Please consult with your country’s government guidelines for accurate information on customs charges relevant to you.

Unfortunately, our domestic and international couriers do not deliver to PO BOX addresses. Please use a standard residential or commercial address.

You can track the progress of your order and shipment in the Orders section of your customer account on our website. If you do not have an account with us, you can track your order by clicking on the tracking link in your confirmation and despatch emails.

Find out more about shipping and tracking.

If you wish to return your order, please get in touch with us within 24 hours of receiving your product. You can find more information on our returns policy here.

Find out more about returns.

To raise a return, simply log in to your account on our website. You'll find the account button at the top right of the page. Once logged in, open your order and select the option to create a return. We'll review it and confirm the next steps for you. If you need any help along the way, don't hesitate to get in touch.

Find out more about returns, exchanges, and cancellations.

We're sorry to hear you wish to cancel your order. Should you need to cancel please get in touch with our Customer Service team prior to despatch and we will do our best to help. Please note, once your order has been despatched we are unable to cancel your order and our returns policy will become applicable. Thank you for your understanding. 

Find out more about returns, exchanges, and cancellations.

We're sorry to hear that! Please get in touch with us as soon as possible and we'll put it right. You won't need to return the damaged item, we'll arrange a replacement or a full refund, whichever you prefer.

Yes. To help us process your return as quickly as possible, please send it to the address that corresponds to your location.

UK: Prop Options, Unit 1B, 6 Holton Point, Holton Heath Trading Park, Poole, BH16 6FL

EU: Prop Options EU, Friedrich-Ebert-Straße 63, 90766 Fürth, Germany

US: Prop Options US, 7066 Quellin Blvd, Maineville, OH 45039, United States

AU: Prop Options AU, 6 Third Avenue, Macquarie Fields, New South Wales 2564, Australia

Please ensure your item is unused, in its original packaging, and include a note with your name and order number inside the parcel.