Get in Touch
Have questions about your order, or a general enquiry? We'd love to hear from you!
FREQUENTLY ASKED QUESTIONS
General Questions
Where are you based?
Prop Options UAE is located in Dubai.
How much does delivery cost?
We offer free standard delivery within the UAE on orders over 250 AED*. For orders under 250 AED, a 25 AED P&P charge will be applied at checkout.
What payment options are available?
We accept all major debit and credit cards, along with Apple Pay and Google Pay.
Can I expedite my order?
While we aim to dispatch orders as quickly as possible, if you would like to expedite your order please get in touch with us prior to ordering and we will do our best to assist you.
Can I add something to an order I’ve already placed?
We aim to dispatch orders as quickly as possible. Please get in touch if you would like to add to your order and providing it hasn’t been dispatched, we will do our best to assist!
Do you have a loyalty program?
We do, it's called PropRewards! PropRewards has been designed to reward the most loyal members of our community for their continued support and custom, providing even greater value when shopping with us.
As a PropRewards member, you'll earn PropPoints each time you shop with us direct, which you can convert to money off your future purchases. Plus, you'll gain exclusive access to promotions, events, and more before anyone else.
Join or log in to your Loyalty Dashboard here: https://propoptions.ae/#smile-home
What are PropPoints?
PropPoints are one of the benefits included in our loyalty program, PropRewards. You can earn PropPoints with every order and redeem these for money off future orders. You can sign up for our loyalty program by creating an account.
Join or log in to your Loyalty Dashboard here: https://propoptions.ae/#smile-home
How do I use my Gift card?
To redeem your Gift card, please enter your unique code in the gift card/discount code box at checkout.
How do I track my order?
You can track the progress of your order and shipment in the Orders section of your customer account on our website. If you do not have an account with us, you can track your order by clicking on the tracking link in your confirmation and despatch emails.
What materials do you use?
Our products are crafted using a range of premium, industry-approved materials including stainless steel and acrylic.
How do I clean the products?
When caring for and cleaning your products, please use warm soapy water and wipe clean only. Abrasive cloths and detergents should not be used, and our products are not suitable for the dishwasher.
Do I need to dowel my cake?
When using real cake tiers, we recommend using sufficient dowelling to support the weight of your separator and tiers.